Soul Fitness Studios is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly in line with UK data protection laws (UK GDPR and the Data Protection Act 2018).

This policy explains how we collect, use, store and protect your information.

1.⁠ The ⁠Information We Collect

• ​We may collect and store the following personal information:
  • Name, address, phone number and email address
  • Appointment and history
  • Payment and booking details
  • Website enquiries and contact form submissions
• This information is collected when you book sessions, fill in forms, contact us, or use our website or our booking site “bookwhen.com”.

2.⁠ ⁠How We Use Your Information

• We use your personal data to:
  • Manage bookings
  • Maintain accurate client records
  • Communicate about services, offers or important updates
  • Meet legal and insurance requirements
• We only collect information that is necessary for running the studio and providing you with services.

4.⁠ ⁠How We Store Your Data

• Your information is stored securely through:
  • Password-protected digital systems
  • Secure booking software
  • Locked physical records where applicable
• We take appropriate steps to protect your data from unauthorised access, loss or misuse.

5.⁠ ⁠How We Share Your Information

• ​We do not ever sell, trade or share your personal information with third parties for marketing purposes.
• Your data may only be shared when:
  • Required by law
  • Necessary for insurance or regulatory purposes
  • You have given clear consent

6.⁠ ⁠Marketing Communications

• ​With your permission, we may send you:
  • Session reminders
  • Special offers or promotions
• You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.​

7.⁠ ⁠Your Rights

• You have the right to:
  • Request access to your personal data
  • Ask for corrections to inaccurate information
  • Request deletion of your data (where legally appropriate)
  • Withdraw consent for marketing communications
• To exercise these rights, please contact us using the details below.

8.⁠ ⁠Website Cookies

• Our website may use cookies to improve user experience and track basic site performance.
• Cookies help us understand how visitors use the site but do not collect personal information unless you provide it.
• You can manage or disable cookies through your browser settings.

9.⁠ ⁠How Long We Keep Your Data

• We only retain your personal information for as long as necessary to:
  • Provide ongoing services
  • Meet legal and insurance requirements
  • Maintain accurate treatment history
• Once no longer required, data is securely deleted or destroyed.

10.⁠ ⁠Contact Us

• ​If you have any questions about this Privacy Policy or how your data is handled, please contact Soul Fitness Studios contact@soul-fitness.co.uk